Accorded Terms And Conditions

Accorded provides professional profile assessments, saved contacts, communication history, message drafting, communication guidance, assessment reports, and optional administrator marketing workflows. Features may change and may be limited to particular plans, invited users, or early adopters.

Users must protect their credentials and be authorised to use the account, workspace, LinkedIn information, communication material, contact data, and files they submit.

New accounts create a password after setup is ready. Free signup requires no payment; paid or trial signup requires confirmed payment or a valid agreed trial. The welcome email lets you continue setup or sign in, without bypassing authentication or enabled two-factor authentication. Newly registered users must verify their email within 24 hours of readiness; creating a password does not verify it. After the deadline, product features wait for verification, but sign-in, security, billing history, cancellation and support remain available. Billing continues and data is retained. Correcting an unverified address does not extend the deadline. Existing users are exempt from this new-signup deadline; additional users verify through a valid invitation. Optional authenticator-app 2FA protects normal Customer Hub sign-in, not separate extension licence/email or API/MCP credentials.

Users remain responsible for submitted profiles, messages, transcripts, files, drafts, contacts, and questions and confirm that they have the rights and permissions needed to provide and use them.

Assessments, summaries, suggestions, drafts, classifications, and reports assist human review and may be incomplete or inaccurate. The Accorded Gap Analysis and Decision Radar are practical guides, not measurements, diagnoses or fixed judgements. Company-type examples are illustrative. Contact Chat may use bounded recent saved Comms Profile communications alongside the current conversation where relevant. Users remain responsible for checking content and decisions. Accorded does not guarantee replies, sales, meetings, conversions, or other outcomes.

Users must not use Accorded unlawfully or without authority, harass or harm others, upload malware or credentials, bypass access controls or limits, copy protected service materials, or treat generated content as professional advice.

Ask Accorded accepts product questions about passwords and payment methods. Detected sensitive values are replaced with dashes before processing, and the question textarea shows the replacements. Detection is not guaranteed to find every secret. Avoid entering real credentials or unnecessary private information and review the redacted question.

The extension may access supported LinkedIn pages and communicate with the platform for user-initiated workflows. Users are responsible for browser permissions and compliance with LinkedIn terms and applicable rules.

Administrators are responsible for contact authority, lawful marketing, campaign content, testing, sender configuration, unsubscribe requirements, and use of generated reports.

AI, email, subscriber-management, hosting, payment, analytics, identity, and other providers may have their own terms, availability, and privacy practices.

Fees, limits, allowances, plan terms, renewals, and cancellation rules shown at signup or in an applicable order form apply to that service. Early-adopter arrangements may have separate terms. Monthly Accorded Credits are shared across the account, with plan-specific Platform / Extension and API activity rates. Saved Contacts are unlimited; user limits remain separate. Credits renew monthly on the activation anniversary, clamping short months without changing the original anniversary. There is no rollover, credit purchase, automatic top-up or extra subscription payment. Plan credit settings apply to new work without resetting spent credits; submitted jobs, retries and sessions retain quoted charges and processing settings. Unused reservations are released, while deleting a record does not refund successful work. Comms Profile reassessment uses one unit per attribution block plus one per selected communication; final synthesis adds no unit.

A Pre-call Briefing uses the plan's Pre-call Briefing rate only when generation succeeds and the report is saved. Failed generation, reopening saved reports, contact-status or briefing-feedback edits, and PDF downloads use no Accorded Credits. Creating a new briefing is a new generation and is subject to the available allowance.

Company assessments, successfully saved new person assessments and saved report advice use the plan's respective Company Profile Assessment, LinkedIn Assessment and Company Report advice rates. Eligible reused person assessments remain free. The displayed free advice-refresh allowance is shared across the account for each saved company; further successful refreshes use the Company Report advice rate. Refresh uses saved evidence, not new scanning. Failed or cancelled work releases unused reservations; successfully saved people remain charged and available. No accessible people stops the process without charging. Reopening reports is free. Company reports are account-shared online and do not offer PDF downloads.

Review each plan's complete price sequence and duration. Free-only fixed-term access is different from a trial that later becomes paid. A new account's free term starts when its first owner creates their initial password; later assignments start when the plan takes effect. The recorded expiry is shown in Account, Settings, Subscription and is not silently changed by catalog edits. The active account administrator receives a reminder and expiry confirmation. After expiry, chargeable work and adding users are unavailable, including on previously unlimited plans. You can still sign in, manage your account and view or download existing saved records, subject to separate restrictions and privacy retention rules. No payment obligation is created. Monthly resets and selecting the same expired trial do not restart it. Access can resume when another available plan takes effect, paid activation is confirmed or an extension is agreed, without erasing recorded usage or unrelated restrictions. Existing fixed-term free accounts receive at least a seven-day free-access window when expiry is introduced if their calculated expiry would be earlier. Ongoing free plans have no scheduled free-term expiry, subject to their normal limits and these Terms.

Customers may move to an available cheaper or free plan, which may be ongoing or fixed-term. A downgrade takes effect at the end of the current paid billing period; the existing plan and its usage limits remain active until then. No automatic refund or credit is provided unless separately stated. Existing contacts and stored account data remain unchanged, and usage limits change when the new plan becomes active. An upgrade may create an immediate prorated charge. Changes between monthly and annual billing, including a combined plan and frequency change, take effect at the current period boundary without proration, automatic refunds or a new signup trial. When an existing paid subscription is updated, payment details are not collected again. Paid access for a new or replacement subscription requires confirmed payment, except for a valid agreed trial. Any agreed payment-collection relief does not forgive earlier unpaid invoices; invoices skipped under that relief are not retrospectively collected. Applicable tax is calculated by the payment provider according to the inclusive or exclusive VAT treatment shown for the subscription. Where prices exclude VAT, applicable VAT is added at Checkout; the payment provider confirms the final total. Later changes to new-subscription tax settings do not reprice existing subscriptions.

Cancel subscription shows the confirmed effective date and remaining access. Cancelling a valid unpaid trial before its end prevents its first subscription charge. Cancellation stops future renewals at the confirmed boundary but does not remove existing unpaid invoices or automatically provide a refund. A scheduled cancellation can be reverted before its effective date where available. Closing a free account is a separate action from free-term expiry.

Accorded and its licensors retain rights in the service, branding, software, documentation, pattern materials, layouts, and other Accorded content. These Terms do not transfer ownership.

Accorded may update, suspend, or discontinue features. Availability may be affected by maintenance, provider outages, network issues, or circumstances outside Accorded's control.

Access may be restricted or terminated for security, legal compliance, non-payment, misuse, or breach. Users may contact Accorded about account or data requests.

To the extent permitted by law, Accorded is not responsible for decisions made solely from generated assessments or messages sent without review. Nothing excludes liability that cannot lawfully be excluded.

Accorded may update these Terms and the effective date. Questions can be sent to translate@accorded.co.uk.